FAQ - 1 - MANAGE ORDERS & DELIVERY | wholesaledock.com
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Samir Lalani
Can I cancel an order after it has been shipped?

No, you cannot cancel an order after it has been shipped. In case of any cancellation after dispatch, Forward & Return Shipping Charges will be borne by you.

How can I cancel an order?

You can cancel your order by following the steps below:
1. Go to 'Account'
2. Go to 'My Orders'
3. Tap on 'View' on the order that you want to cancel
4. Tap on 'Cancel Order'
5. Your order will be canceled successfully.

In case the order has been dispatched then the order cannot be canceled.

Can I specify or change the delivery date?

No, you cannot change the shipment time or get it delivered on a certain date. The dispatch date for each order will be updated on the app or website on the My Orders page.

What is the duration of the shipment?

The shipment duration varies depending on the location where the order has to be shipped. Once we receive an order we ship your order within 1-2 working days and order will be delivered within 3-7 working days from the date of dispatch depending on the customer's location.

What happens if a customer is not available at the time of delivery?

In this case, when an end customer is not available at the time of delivery, we will ask our courier partners to reattempt delivery. However, in case you track the order and find that several delivery attempts are made and an end customer is not available, please follow up with your customer from your end and ask them to accept delivery.

Do you ship outside India?

No, Sorry. Currently, we do not ship outside of India.

What are the shipping charges?

Shipping Charges for Dropship Orders

Within Maharashtra - Rs. 50/Kg
Rest of the country - Rs. 60/Kg
Packing Charges - Rs. 10/Order

Shipping Charges for Mumbai Customer

As we have a warehouse in Mumbai, for Mumbai customers we have a special offer.

-We Offer Flat Rs. 50/Order Shipping Charges for Mumbai Customers

This offer is valid for areas in Mumbai, Navi Mumbai, Thane, Vasai & Virar. Please enter your Pincode and shipping charges will change if you fall under these pin codes.

Warehouse Pickup as an Option

For customers who wish to arrange pickup from our warehouse by their delivery partners, they can choose the warehouse pickup option at check out.

In case of warehouse pickup only Packing Charges of Rs. 10/Order will apply.

How do I track my order?

We will send tracking details by SMS to you for your orders as well as your customer's order. You can further share tracking details with your customers.

We generally share order numbers, customer's name, shipping partner's name & AWB number by SMS. You can visit their respective website to track your orders. Our shipping partners name & their websites: